Frequently Asked Questions

Frequently asked questions

Everything you need to know about learning with CertBoost — plans, simulations, support, and more.

What is CertBoost and how does it work?
CertBoost is an adaptive certification-prep platform. You pick a track, take a 10-minute placement quiz, and we build a personalised study plan around your weak domains. Every question you answer refines the plan — so you spend time only on what you haven't mastered yet.
Do you offer a free trial?
Yes. Every learner can try a full sample quiz with AI explanations, no credit card required. Hit Try free sample on the homepage to start in under 30 seconds.
Which certifications do you cover?
60+ tracks across Cloud (AWS, Azure, GCP), Security (CISSP, Security+, CEH), Networking (CCNA, Network+), Project Management (PMP, Scrum) and Data (DP-900, Tableau). Browse the full list on the Certifications page.
How long does it take to get certified?
It depends on the exam and your starting point — most learners pass in 4 to 8 weeks studying 45 minutes a day. Our Readiness Radar tells you exactly when you're exam-ready.
What payment methods do you accept?
Major credit cards (Visa, MasterCard, American Express), PayPal, and select regional gateways. Enterprise customers can also pay via invoice / bank transfer.
Can I switch between plans?
Yes, upgrade or downgrade anytime. When upgrading we prorate the difference for the remainder of the cycle; when downgrading the change takes effect at the next renewal.
How do I cancel my subscription?
Go to My Account → Subscriptions → Manage billing. You can cancel in two clicks. Your access stays active until the end of the current cycle — no surprise charges.
Do you offer refunds?
Yes. We offer a 7-day money-back guarantee on all new subscriptions. If you're not happy, contact support within 7 days of your first charge for a full refund.
Can I get an invoice for my subscription?
Invoices are generated automatically and available under My Account → Payments. Need custom fields (VAT, PO number, company name)? Drop us a note and we'll issue an updated invoice.
Do you offer team or enterprise pricing?
Yes. Teams of 5+ get volume discounts, SSO, SAML, a team-wide analytics dashboard and webhook integrations with your LMS. Talk to us for a custom quote.
Is it safe to process payments on CertBoost.xyz?
Yes. All transactions are encrypted over TLS 1.3 and processed by PCI-DSS Level 1 payment providers (Stripe, PayPal). We never see or store your full card number.
Can I share my account with someone else?
Account sharing is discouraged — our adaptive engine is tuned to a single learner's behaviour, and sharing skews your study plan. Multiple concurrent logins may trigger a security alert. Need a team licence? Check our Teams plan.
Are my payment details safe with CertBoost?
Absolutely. We never store full card details on our servers. Payments are tokenised by our PCI-certified providers, so even we don't have access to your card number.
Can I enable two-factor authentication (2FA)?
Yes — enable it from My Account → Two-factor authentication. We support authenticator apps (Google Authenticator, 1Password, Authy) and SMS codes.
How often do you back up user data?
User data is backed up daily to encrypted, off-site regions. Restore point objective is under 24 hours; recovery time objective is under 4 hours.
I represent a certification body — can we collaborate?
Always open to it. Email email@certboost.xyz and our partnerships team will set up an intro call within 48 hours.
Do you offer an affiliate program?
Yes. Our affiliate program pays commissions for every subscriber you refer. Sign up from the Affiliate Program page for your unique tracking link and dashboard.
I'm an educator — can I integrate CertBoost into my curriculum?
Absolutely. We have dedicated educator bundles with classroom dashboards, progress reports and bulk seat licences. Contact our education team to set up a pilot.
Do you have APIs or integrations for third-party platforms?
Yes — REST APIs and webhooks for simulation exams, progress events and cert-status hooks. SSO via SAML / OIDC is available on Teams and Enterprise plans.
How do I propose a strategic partnership?
Send a one-pager to email@certboost.xyz and our strategic partnerships team will review and respond within 5 business days.

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